Free Remote Consultation
Book a remote consultation scoping call session
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Book a Free Remote Consultation
Book a Free Remote Consultation
Our remote consultation scoping call is the second stage of our heat pump design and installation process. It is a personalised interactive session designed to help us gather as much information as possible about your situation and assist you in bringing your renewable energy ideas and aspirations to life.
We’ll start our consultation by connecting through your choice of Phone, WhatsApp or FaceTime to guide you through a series of targeted questions.
This enables us to gather the information we need to provide you with an indicative quotation, which can be used as a budget figure to plan your work.
Upon receipt of this quotation, if you are still keen to proceed with your project design, we recommend Booking our Technical Survey visit, which delves into more detail.
What’s included in the session?
- Free of charge expert advice
- Choice of Phone, WhatsApp or Facetime
- Personalised, interactive consultation
- Your energy usage and sustainability goals
- Advantages and disadvantages
- Advice for various renewable options
- Insulation values in your property
- Comprehensive understanding of solutions
- Addressing your questions and concerns
- The smartest renewable solution for you
Why we start your renewable energy journey with a remote consultation...
We use this initial contact as a discovery call to guide you through a series of targeted questions, and with the help of videos or photos provided, our MCS designers can advise you on the smartest renewable energy solutions for your home or business.
By keeping the first consultation remote, we are already helping to reduce CO2 emissions by eliminating a car journey.
From this initial consultation, our aim is to gather enough information to provide an indicative quotation, which can be used as a budget figure to plan your work. Following receipt of this quotation, if you are still keen to proceed with your project design, we suggest Booking a Technical Survey visit, which delves into more detail and solidifies the indicative quotation into a formal contract.
We provide this service totally free of charge at present.
What else will we discuss during the consultation?
Every single discovery call is different and tailored to you. However, within the call, we will aim to cover the following to provide you with the best possible advice:
- Your current energy usage.
- Sustainability objectives and reasons for transitioning to renewable energy.
- Any concerns or myths you may have heard about renewable energy.
- Advantages and disadvantages of transitioning away from fossil fuels.
- Running costs.
- The age of your property and its viability for a heat pump or other renewable technology, including hybrid setups.
- The insulation values of your property, including windows.
- An understanding of any pending refurbishment work that may change the square meterage of the property or insulation values.
- Understanding what heating and hot water system you currently have and if there is scope to up-cycle any of your existing equipment.
- Any existing renewable technology you would like the new heating system to integrate with (such as PV).
- The space available for your new hot water cylinder and heat pump (if relevant).
- If your current emitters (radiators or underfloor heating) would likely need to be upgraded.
- Any concerns regarding planning permission.
Our process from start to finish
headset_mic1. Initial Enquiry
Our friendly office team will ask you a few key questions about your project to point you in the right direction.
Once we understand a bit more, we will guide you towards either a remote consultation, the heat pump wizard or straight to an on-site technical survey. The first call is all about gathering as much information as possible for us to work with.
conditions2. Remote Consultation Call
Our remote consultation, scoping call, is a free personalised discovery session.
It’s designed to help us gather as much information as possible about your circumstances and assist you in bringing your renewable energy ideas to life.
energy_program_time_used3. Boiler Upgrade Scheme Eligibility
Before drawing up a design, we will check your eligibility for the Boiler Upgrade Scheme grant.
The £7,500 contribution from Ofgem towards your new air source heat pump installation can make a massive difference to your investment, and sometimes, it can be a deal-breaker.
sell4. The Provisional Quote
We use all the information we’ve gathered so far to create an indicative quotation for your project
This will be emailed with datasheets and brochures relating to the chosen products.
quick_phrases5. The Follow-up
A member of our sales team will be in touch to get your feedback on the provisional quote.
They’ll answer any further questions and discuss any adjustments needed to better align it with your budget or specifications.
inventory6. Technical Survey
Once you are generally happy with the price point and the advice you’ve received up to this point, we’ll proceed to the technical survey.
One of our MCS designers will visit your home for a more detailed inspection and refine our initial quotation. A technical survey will not be required for properties in planning and not built since all the information will be obtained via the architectural drawings.
calculate7. Heat Loss Calculation
Using all the data discovered by the technical survey, our designers will determine the correct size radiators or underfloor heating system needed to match our heat loss calculation.
At this stage, the heat pump size may also be adjusted if the provisional size chosen does not align with the building’s heat loss requirements.
signature8. The Contract
You will receive a final quote from us that reflects all our previous discussions, along with a proposal pack.
This pack contains all the necessary MCS-compliant documents to review and sign. At this stage, we hope you feel confident in signing your contract with Cloverleaf and scheduling your project. See our example of the proposal pack for reference.
energy_program_saving9. The Job
Our expert team of installers will manage your job.
They will minimise disruption and keep you informed throughout the project, ensuring your expectations are met as we progress. We are ready to help you move away from fossil fuels!
support_agent10. After-sales
You’re not on your own once we complete your project!
We are always here to support you. Whether you need help over the phone or via video call, we’re happy to guide you as you get to grips with your new technology. You can even book a heat pump service directly through our website, giving you peace of mind that your new system will run at optimal performance in the future.
linkHelpful links: Remote Consultation | Heat Pump Wizard | Technical Survey | Boiler Upgrade Scheme Checker | Find an EPC Certificate.
deskphoneSupport links: Email | 0800 285 1920 | WhatsApp. Our business hours are Mon-Fri 8-6pm, Sat 8-4pm.
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Remote Consultation
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Please note we are closed on Sundays. Our business hours are Mon-Fri 8-6pm, Sat 8-4pm.
Follow a manual added link
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1) Choose Phone, WhatsApp or Facetime
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2) Discover your best renewable solution
You can also call the team to arrange a Remote Consultation on 0800 285 1920 or chat with us on WhatsApp.