Our Process
Bringing your renewable energy ideas to life
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Our process, from start to finish
Switching to renewable energy is an exciting step, and we’re here to make the process smooth and stress-free.
From your initial enquiry to installation and beyond, our team will guide you through each stage, ensuring you have all the information you need.
Whether it’s assessing your eligibility for the Boiler Upgrade Scheme, conducting a technical survey, or fine-tuning your heat pump design, we take care of everything so you can focus on enjoying an energy-efficient, low-carbon future. Plus, with our aftercare support, you’ll never be left in the dark. Let’s get started!
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1. Initial Enquiry
Our friendly office team will ask you a few key questions about your project to point you in the right direction.
Once we understand a bit more, we will guide you towards either a remote consultation, the heat pump wizard or straight to an on-site technical survey. The first call is all about gathering as much information as possible for us to work with.
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2. Remote Consultation Call
Our remote consultation, scoping call, is a free personalised discovery session.
It’s designed to help us gather as much information as possible about your circumstances and assist you in bringing your renewable energy ideas to life.
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3. Boiler Upgrade Scheme Eligibility
Before drawing up a design, we will check your eligibility for the Boiler Upgrade Scheme grant.
The £7,500 contribution from Ofgem towards your new air source heat pump installation can make a massive difference to your investment, and sometimes, it can be a deal-breaker.
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4. The Provisional Quote
We use all the information we’ve gathered so far to create an indicative quotation for your project
This will be emailed with datasheets and brochures relating to the chosen products.
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5. The Follow-up
A member of our sales team will be in touch to get your feedback on the provisional quote.
They’ll answer any further questions and discuss any adjustments needed to better align it with your budget or specifications.
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6. Technical Survey
Once you are generally happy with the price point and the advice you’ve received up to this point, we’ll proceed to the technical survey.
One of our MCS designers will visit your home for a more detailed inspection and refine our initial quotation. A technical survey will not be required for properties in planning and not built since all the information will be obtained via the architectural drawings.
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7. Heat Loss Calculation
Using all the data discovered by the technical survey, our designers will determine the correct size radiators or underfloor heating system needed to match our heat loss calculation.
At this stage, the heat pump size may also be adjusted if the provisional size chosen does not align with the building’s heat loss requirements.
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8. The Contract
You will receive a final quote from us that reflects all our previous discussions, along with a proposal pack.
This pack contains all the necessary MCS-compliant documents to review and sign. At this stage, we hope you feel confident in signing your contract with Cloverleaf and scheduling your project. See our example of the proposal pack for reference.
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9. The Job
Our expert team of installers will manage your job.
They will minimise disruption and keep you informed throughout the project, ensuring your expectations are met as we progress. We are ready to help you move away from fossil fuels!
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10. After-sales
You’re not on your own once we complete your project!
We are always here to support you. Whether you need help over the phone or via video call, we’re happy to guide you as you get to grips with your new technology.
You can even book a heat pump service directly through our website, giving you peace of mind that your new system will run at optimal performance in the future.
Proposal pack example
link Related Tools: Remote Consultation | Heat Pump Wizard | Technical Survey | Boiler Upgrade Scheme Checker | Find an EPC Certificate.
deskphoneSupport links: Email | 0800 285 1920 | WhatsApp. Our business hours are Mon-Fri 8-6pm, Sat 8-4pm.